Responsible Gaming

96gbajee was built for players in Bangladesh who enjoy cricket betting, casino games, and slots as a form of entertainment. We take seriously our responsibility to ensure that the Platform is enjoyed safely and that every player has the resources they need to maintain healthy gambling habits. Responsible gaming is not an afterthought at 96gbajee — it is a core part of how we operate.

Gambling, when approached responsibly, is a recreational activity that millions of people enjoy. The overwhelming majority of our players bet within their means and experience no negative consequences. However, we recognise that for a small number of individuals, gambling can become problematic. Our responsible gaming programme exists to identify those players early, provide them with effective tools to manage their activity, and connect them with appropriate support if needed.

Our commitment covers four core pillars: prevention (age verification and player education), protection (deposit limits, time-out features, and self-exclusion), detection (proactive monitoring of player behaviour patterns), and support (direct access to our welfare team and external counselling resources). These pillars are built into the Platform at every level and are reviewed continuously to ensure they remain effective.

We also believe that responsible gaming is a shared responsibility. While 96gbajee provides the tools and support infrastructure, individual players play an important role in monitoring their own habits and reaching out for help when they need it. This page contains everything you need to understand how our programme works and how to access it.

96gbajee operates a strict 18+ age policy. Gambling is an adult activity, and we are firmly committed to preventing anyone under the age of 18 from accessing, registering, or placing bets on the Platform. This is a non-negotiable rule with no exceptions.

Age Verification at Registration

Every player is required to confirm that they are 18 years of age or older during the registration process. This declaration is a binding condition of account creation. 96gbajee reserves the right to request formal age verification documentation — including a National Identity Card (NID), passport, or birth certificate — at any point during the account lifecycle.

Mandatory KYC Checks

Before processing a player's first withdrawal, 96gbajee completes a full Know Your Customer (KYC) identity check. One of the mandatory elements of this check is confirming the player's date of birth against a government-issued identity document. Any account found to belong to a person under the age of 18 will be closed immediately, all funds will be returned, and any winnings accrued will be voided. In such cases, 96gbajee may also file a report with relevant authorities as required by applicable law.

Ongoing Age-Related Monitoring

If at any point 96gbajee has reason to believe that a registered account may belong to a minor — including as a result of a tip-off, a discrepancy in documentation, or unusual account behaviour — the account will be suspended pending a full identity review. We take the protection of minors seriously and will always act on any credible concern without delay.

Problem gambling can develop gradually and is not always easy to recognise in oneself. The warning signs listed below do not mean that a person is definitely experiencing a gambling problem, but if several of them apply to your situation, it may be worth taking a closer look at your gambling habits and considering speaking to our welfare team or an external support organisation.

Honest self-assessment is one of the most powerful tools available to any player. We encourage all 96gbajee users to periodically reflect on how gambling fits into their life — and to reach out for support without hesitation if anything concerns them.

96gbajee provides a comprehensive set of player-controlled protection tools designed to help you manage your gambling activity. These tools are available to all registered players at no cost and can be accessed at any time through our live chat support channel. Tools that restrict your activity take effect immediately upon request, while tools that increase limits may be subject to a review period.

Self-exclusion is the most comprehensive player protection tool available on 96gbajee. When you self-exclude, your account is fully suspended for the duration you choose, and all marketing and promotional communications are permanently stopped. Self-exclusion is designed for players who feel they need a meaningful break from gambling and want the Platform to help enforce that decision.

96gbajee takes self-exclusion requests with the utmost seriousness. Once a self-exclusion is applied, it cannot be reversed during the active exclusion period — this is intentional, as the effectiveness of self-exclusion depends on its durability. Available exclusion periods are 6 months, 1 year, 2 years, 5 years, and permanent exclusion.

96gbajee is committed to connecting players with the right support when they need it. Our own welfare team provides direct in-platform assistance, but we also recognise that some players may benefit from speaking to an independent counselling or support service. We encourage anyone who is concerned about their gambling to seek help — whether through us directly or through an external organisation — without hesitation.

96gbajee Welfare Team

Our dedicated responsible gaming support team is available 24 hours a day, 7 days a week, via the live chat facility on the Platform. Our welfare agents are trained to handle sensitive conversations with care, discretion, and empathy. They can help you activate any of the player protection tools described in this page, answer questions about self-exclusion, review your account activity on request, or simply provide a supportive conversation if you are finding it difficult to manage your gambling.

When contacting our welfare team, you do not need to use any specific language or follow a formal process. Simply say that you are concerned about your gambling and our team will take it from there. All welfare conversations are handled confidentially.

Practical Steps for Players in Bangladesh

If you are based in Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, or elsewhere in Bangladesh and you believe gambling may be affecting your life negatively, the following steps can help:

• Talk to someone you trust — a family member, close friend, or community elder. Sharing your concern is often the hardest and most important first step.
• Contact our welfare team immediately via live chat on the Platform to activate a time-out or self-exclusion.
• Review your finances — make an honest assessment of how much you have spent on gambling over the past month and whether it is within your means.
• Seek professional counselling — mental health professionals and addiction counsellors in Bangladesh's major cities can provide confidential support for gambling-related concerns.
• Remove easy access — consider removing the 96gbajee Platform from your most frequently used devices, or asking a trusted person to help you maintain your self-exclusion decision.

Financial Counselling

If problem gambling has affected your financial situation, consider speaking to a financial counsellor or visiting your local bank branch to discuss budgeting support. BRAC Bank, Dutch-Bangla Bank, and other institutions in Bangladesh offer financial literacy services. Addressing financial stress alongside gambling concerns leads to better long-term outcomes.

Protecting children and young people from exposure to gambling is one of our most important responsibilities. 96gbajee operates a zero-tolerance policy towards underage gambling, and we implement multiple layers of controls to enforce this.

Guidance for Parents and Guardians

If you are a parent or guardian in Bangladesh and you are concerned that a young person in your household may be accessing gambling platforms, there are practical steps you can take. We recommend keeping your 96gbajee login credentials private and never sharing your device with a minor while you are logged into the Platform. Log out fully after each session rather than remaining logged in on a shared device.

You can also use parental control software on household devices and home broadband connections to block access to gambling websites. Many internet service providers and mobile networks in Bangladesh offer content filtering options for this purpose. Contact your network provider for details on available parental controls.

Reporting Underage Access

If you believe that a minor has accessed or is currently using 96gbajee — whether through your account or their own — please contact our support team immediately. We will act on the report without delay, conduct a full review, close any relevant account, and take all appropriate steps in line with our legal obligations. Reports made in good faith will always be taken seriously, regardless of the relationship between the reporting party and the minor.

Reaching out for help is a sign of strength, not weakness. If you have any concerns about your own gambling or that of someone you know, the 96gbajee welfare team is ready to assist you at any hour. Our team handles all responsible gaming enquiries with full confidentiality and genuine care for player wellbeing.

The fastest way to reach our welfare team is through the live chat channel on the Platform. Alternatively, you may write to us at the email address displayed in the footer of this page. When contacting us about a responsible gaming matter, please include your registered username and a brief description of your concern so that our team can assist you as efficiently as possible.

For non-urgent responsible gaming queries — such as questions about how a specific tool works, how to read your account statement, or how to interpret your betting history — our standard support team can assist. For urgent welfare concerns, request to speak with a responsible gaming specialist immediately.