Privacy Policy
At 96gbajee, protecting your personal data is a fundamental responsibility. This Privacy Policy explains exactly what information we collect, why we collect it, how we use and store it, and the rights you hold over your own data as a player on our platform.
This Privacy Policy applies to all personal data processed by 96gbajee ("the Platform", "we", "us", "our") in connection with your registration, use of platform services, financial transactions, customer support interactions, and any other engagement with 96gbajee. It should be read alongside our Terms & Conditions and Responsible Gaming Policy, which together form the complete framework governing your relationship with 96gbajee.
By registering an account on 96gbajee, or by continuing to use the Platform after this policy has been updated, you acknowledge that you have read and understood how your personal data is processed as described in this document. If you do not agree with any part of this Privacy Policy, you should discontinue use of the Platform and contact our support team to request account closure.
96gbajee is committed to handling all personal data with integrity, transparency, and a genuine respect for player privacy. We collect only the data necessary to provide and improve our services, comply with our legal and regulatory obligations, and keep the Platform safe and fair for all users.
Information We Collect
96gbajee collects personal data through several channels: directly from you when you register and use the Platform, automatically through your device and browser interactions, and from third-party service providers engaged to support platform operations. The categories of data collected are described below.
Registration and Identity Data
When you create an account on 96gbajee, we collect the information you provide during the registration process. This includes your full legal name, date of birth, residential address (including district and division within Bangladesh where applicable), email address, and mobile phone number. This information is required to create your account, verify your eligibility, and communicate with you about your account.
Know Your Customer (KYC) Verification Data
As part of our identity verification and anti-money laundering compliance obligations, 96gbajee requires document-level verification before processing your first withdrawal. KYC data may include a copy of your National Identity Card (NID), passport, or driver's licence; a recent utility bill or bank statement as proof of address; and, where required, documentation demonstrating the source of funds used to deposit. This data is handled with the highest level of security and used solely for verification and compliance purposes.
Financial Transaction Data
When you make a deposit or withdrawal on 96gbajee using bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, Mastercard, or any other supported payment method, we collect transaction-level data. This includes the payment method used, the transaction amount in Bangladeshi Taka (BDT), the transaction reference number, the timestamp, and the status of the transaction. We do not store full card numbers; card payment processing is handled by certified Payment Card Industry (PCI- DSS) compliant third-party processors, and only tokenised references are retained on our systems.
Usage and Behavioural Data
We automatically collect data about how you interact with the 96gbajee Platform. This includes pages visited, games played, bet amounts and outcomes, session duration, device type, operating system, browser version, IP address, and referring URL. This data helps us understand how the Platform is used, improve user experience, personalise content, and detect unusual or potentially fraudulent activity.
Communications Data
When you contact 96gbajee through live chat, email, or any other support channel, we retain records of those communications. This includes the content of messages, timestamps, and any attachments or supporting documents you provide. Communication records are used to resolve support queries, maintain quality standards, and comply with our legal obligations.
Sensitive Data: 96gbajee does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data, except where strictly required for identity verification (e.g., a photograph on a government-issued ID). Where such data is incidentally collected, it is handled with additional care and not used for any purpose beyond identity verification.
Summary of Data Categories
| Data Category | Examples | Collection Method |
|---|---|---|
| Identity Data | Full name, date of birth, address, NID number | Registration form, KYC submission |
| Contact Data | Email address, mobile number | Registration form, account settings |
| Financial Data | Payment method type, transaction amounts, reference numbers | Deposit / withdrawal transactions |
| Verification Data | NID scan, utility bill, source-of-funds documents | KYC verification process |
| Technical Data | IP address, device type, browser, OS | Automatic collection via Platform |
| Behavioural Data | Games played, bet history, session duration | Automatic collection via Platform |
| Communications Data | Support chat logs, email correspondence | Customer support interactions |
How We Use Your Data
96gbajee processes your personal data only where we have a lawful basis for doing so. The primary bases on which we rely are: the performance of our contract with you (operating your account and delivering platform services); compliance with legal obligations (KYC, AML, and regulatory reporting); our legitimate interests in running a secure, fair, and commercially viable platform; and, in limited circumstances, your explicit consent.
Core Service Delivery
We use your personal data to create and manage your 96gbajee account, authenticate your identity when you log in, process deposits and withdrawals through your chosen payment methods (bKash, Nagad, Rocket, Upay, and others), settle bets and casino game rounds, apply applicable bonuses and promotions to your account, and respond to your customer support requests. Without this processing, we cannot provide you with the services of the Platform.
Identity Verification and Compliance
We process identity and financial data to fulfil our Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations. This includes verifying that you are who you say you are, confirming that you are at least 18 years of age, and monitoring transaction patterns for indicators of money laundering or fraud. Where required by applicable law or regulatory obligation, we may be required to report information about your account activity to relevant authorities. This processing is a legal obligation and cannot be opted out of.
Platform Security and Fraud Prevention
Technical and behavioural data — including IP addresses, device fingerprints, and betting patterns — is analysed to detect and prevent account fraud, bonus abuse, duplicate account creation, payment fraud, match-fixing activity, and other prohibited conduct. This processing reflects our legitimate interest in maintaining the integrity and security of the Platform for all users.
Responsible Gaming Monitoring
96gbajee uses behavioural and account data to identify players who may be showing signs of problematic gambling behaviour. Where our responsible gaming systems flag a concern, our team may make proactive contact to offer support resources, apply protective account restrictions, or initiate a welfare check. This processing is carried out in the player's genuine interest and in accordance with our Responsible Gaming Policy.
Marketing Communications
Where you have opted in to receive marketing communications during registration, we may use your email address and mobile number to send you promotional offers, bonus notifications, cricket tournament betting alerts (such as BPL and IPL season promotions), and platform updates. You may withdraw your consent to marketing communications at any time by contacting our support team. Withdrawal of marketing consent does not affect the lawfulness of processing carried out prior to withdrawal, and does not affect processing carried out on other legal bases.
Platform Improvement and Analytics
Aggregated and anonymised usage data is used to analyse Platform performance, identify popular games and betting markets, improve the user interface, and guide product development decisions. Where data is genuinely anonymised — meaning it cannot be re-identified — it falls outside the scope of this Privacy Policy.
Data Sharing & Disclosure
96gbajee does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share personal data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.
Service Providers and Technology Partners
We engage carefully selected third-party service providers to support platform operations. These include payment processing partners (including bKash, Nagad, and international card processors), identity verification and KYC service providers, game software providers (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi), cloud hosting and infrastructure providers, fraud detection and cybersecurity partners, and customer support platform operators. All third-party processors are bound by contractual data processing agreements that restrict them from using your data for any purpose other than delivering the contracted service to 96gbajee.
Legal and Regulatory Disclosure
We may be required to disclose personal data to law enforcement agencies, financial intelligence units, courts, or other regulatory authorities where we are under a legal obligation to do so. Such disclosures will only be made to the extent legally required and will be handled with appropriate confidentiality. We will notify you of any such disclosure where we are legally permitted to do so.
Business Transfers
In the event that 96gbajee undergoes a merger, acquisition, restructuring, or sale of all or part of its business assets, personal data held about players may be transferred as part of that transaction. We will take reasonable steps to ensure that any successor entity honours the commitments made in this Privacy Policy. Where required, we will notify affected players in advance of any such transfer.
Important: 96gbajee will never ask you to share your personal data via unverified communication channels. If you receive a message claiming to be from 96gbajee and requesting sensitive personal information via WhatsApp, social media, or unofficial email addresses, do not respond. Report such communications to our verified support team immediately.
Cookies & Tracking Technologies
96gbajee uses cookies and similar tracking technologies to operate the Platform effectively, remember your preferences, maintain your login session, and gather analytics data. A cookie is a small text file placed on your device by a website server. Cookies do not contain executable code and cannot carry viruses. The following categories of cookies are used on the Platform:
- Strictly Necessary Cookies: These are essential for the Platform to function. They maintain your login session, keep your account secure between page loads, and remember items in your game history. You cannot opt out of strictly necessary cookies while using the Platform.
- Functional Cookies: These remember your preferences, such as preferred language, display settings, and last-visited game categories. Disabling functional cookies may reduce the personalisation of your experience.
- Analytics Cookies: These collect anonymised data about how users navigate the Platform — including which pages are visited most frequently, how long sessions last, and where users exit. This information helps us improve the Platform. Analytics cookies can be disabled without affecting core functionality.
- Security Cookies: These help us detect and prevent fraudulent login attempts, bot activity, and account takeover attacks. They are linked to our fraud prevention systems and are treated as strictly necessary for Platform security.
Managing Cookies
You can manage or delete cookies through your browser settings at any time. Most modern browsers allow you to block all cookies, accept only first-party cookies, or delete existing cookies on demand. Please be aware that disabling strictly necessary cookies will prevent you from logging in and using core Platform features. For detailed instructions on managing cookies in your specific browser, consult your browser's help documentation.
96gbajee does not use third-party advertising cookies or behavioural tracking cookies that share your data with external advertising networks. All tracking on the Platform is first-party and used solely for the purposes described in this Privacy Policy.
Data Retention & Storage
96gbajee retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. The specific retention periods applied to different categories of data are summarised below.
| Data Category | Retention Period | Basis |
|---|---|---|
| Account and Identity Data | Duration of account plus 5 years after closure | Legal obligation, AML compliance |
| KYC Verification Documents | Duration of account plus 5 years after closure | Legal obligation, regulatory requirement |
| Financial Transaction Records | Minimum 5 years from transaction date | Legal obligation, AML/financial reporting |
| Betting and Game History | Duration of account plus 2 years after closure | Legitimate interests, dispute resolution |
| Customer Support Records | 3 years from the date of last interaction | Legitimate interests, quality assurance |
| Marketing Consent Records | Until consent is withdrawn, plus 1 year | Legal obligation, consent management |
| Technical and Usage Logs | 13 months from collection | Legitimate interests, security monitoring |
At the end of an applicable retention period, personal data is securely deleted or anonymised in a manner that prevents re-identification. Where data must be retained beyond the standard period due to an ongoing dispute, investigation, or legal proceeding, it will be retained until the matter is fully resolved.
All personal data is stored on secure servers. Data transmitted between your device and 96gbajee servers is protected by 256-bit SSL/TLS encryption. Access to stored personal data is restricted to authorised personnel on a strict need-to-know basis, with role-based access controls and audit logging in place.
Data Security Measures
Keeping your personal data secure is a core operational priority at 96gbajee. We implement a layered set of technical and organisational security measures designed to protect your data against unauthorised access, accidental loss, destruction, or disclosure.
- Encryption in transit: All data exchanged between your browser or mobile device and the 96gbajee Platform is encrypted using 256-bit SSL/TLS protocols. The HTTPS padlock visible in your browser confirms that your connection is secure.
- Encryption at rest: Sensitive personal data and financial records stored on our servers are encrypted at rest using industry-standard encryption algorithms.
- Access controls: Access to systems containing personal data is restricted to authorised employees and contractors who require that access to perform their job functions. All access is protected by strong authentication mechanisms, including multi-factor authentication for privileged accounts.
- Intrusion detection and monitoring: Our infrastructure is continuously monitored for suspicious activity, unauthorised access attempts, and anomalous traffic patterns. Automated alerting systems escalate potential security incidents to our security team in real time.
- Third-party security assessments: 96gbajee engages independent security specialists to conduct periodic vulnerability assessments and penetration tests of the Platform and its underlying infrastructure.
- Staff training: All employees and contractors who handle personal data receive mandatory training on data protection principles, secure data handling procedures, and their obligations under this Privacy Policy.
Data Breach Response: In the unlikely event of a personal data breach that poses a risk to your rights and freedoms, 96gbajee will take immediate steps to contain and assess the breach. Affected players will be notified without undue delay where the breach is likely to result in a high risk to their personal data, with clear information about what happened, what data was involved, and what steps are being taken.
While 96gbajee takes all reasonable technical and organisational precautions to protect your data, no internet-based service can guarantee absolute security. You are also responsible for keeping your login credentials confidential and for using a secure, private device and network connection when accessing the Platform.
Your Data Rights
As a user of 96gbajee, you hold a number of rights with respect to your personal data. We are committed to honouring these rights promptly and transparently. To exercise any of the rights described below, please contact our support team through the live chat channel available on the Platform.
Right of Access
You have the right to request a copy of all personal data we hold about you. We will provide this within a reasonable timeframe following identity verification.
Right to Rectification
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. Contact support with the corrected information and supporting documentation.
Right to Erasure
You may request deletion of your personal data where it is no longer necessary for the purposes it was collected, subject to our legal retention obligations which may require us to retain certain data.
Right to Restriction
You have the right to request that we restrict processing of your personal data in certain circumstances, such as while the accuracy of your data is being verified following a rectification request.
Right to Portability
Where processing is based on your consent or a contract, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
Right to Object
You have the right to object to processing carried out on the basis of legitimate interests, including profiling for responsible gaming monitoring and direct marketing communications.
We will respond to all data rights requests within 30 days of receipt. In cases of particular complexity, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it. We will not charge a fee for handling data rights requests unless the request is manifestly unfounded or excessive, in which case a reasonable administrative fee may apply.
Please note that some rights are subject to limitations. For example, the right to erasure cannot override our legal obligation to retain financial and identity records for AML and regulatory compliance purposes. Where a right cannot be fulfilled in full, we will explain the applicable limitation clearly.
Contact & Policy Updates
If you have any questions, concerns, or requests relating to this Privacy Policy or to the handling of your personal data by 96gbajee, please contact our dedicated support team through the live chat facility available on the Platform. Our support team is available 24 hours a day, 7 days a week, and will direct your query to the appropriate team for handling.
For written correspondence regarding privacy matters, you may also contact us by email at the address displayed in the footer of this page. Please include your registered account username and a clear description of your query or request. Do not include your password or full payment card details in any correspondence.
Policy Updates
96gbajee reserves the right to amend this Privacy Policy at any time. When a material change is made, the updated policy will be published on this page with a revised effective date, and where the change significantly affects how your data is used, we will make reasonable efforts to notify registered players via email or an in-platform notification. We encourage you to review this page periodically so that you remain informed about how your personal data is being protected.
Your continued use of the 96gbajee Platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not accept the revised policy, you must discontinue use of the Platform and contact our support team to close your account and request data deletion, subject to our applicable retention obligations.
Third-Party Privacy: This Privacy Policy applies exclusively to data processed by 96gbajee. The Platform integrates services from third-party game providers (Pragmatic Play, Evolution Gaming, Spribe, Ezugi, etc.) and payment processors (bKash, Nagad, Rocket, etc.). Each of these third parties operates under their own independent privacy policies. 96gbajee is not responsible for the data practices of third-party services. We recommend reviewing the privacy policies of any third-party provider whose services you use in connection with the Platform.
256-bit SSL Encryption
Every connection between your device and 96gbajee is protected by industry-standard 256-bit SSL/TLS encryption. Your data is never transmitted in plain text over the internet.
No Data Selling
96gbajee never sells, rents, or trades your personal data to third-party advertising networks. Your data is used solely for delivering and improving our services to you.
Your Rights Respected
You hold full rights to access, correct, export, and request deletion of your personal data at any time. All data rights requests are handled within 30 days of receipt.
Clear Retention Limits
We retain data only for as long as legally and operationally necessary. All data is securely deleted or anonymised at the end of its applicable retention period.
First-Party Cookies Only
96gbajee uses only first-party cookies for session management, security, and analytics. No third-party advertising or behavioural tracking cookies are used on this Platform.
24/7 Privacy Support
Our support team is available around the clock to address any privacy questions, data rights requests, or data security concerns. Reach us via live chat on the Platform at any time.
Have Questions About Your Data?
Our support team is available 24/7 to handle privacy requests and data queries. You can also review our FAQ for answers to common questions, or read our full Terms & Conditions.